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AHCCCS COVID-19 Information

AHCCCS is responding to an outbreak of respiratory illness, called COVID-19, caused by a novel (new) coronavirus. Health officials urge good hand washing hygiene, covering coughs, and staying home if you are sick.

On March 11, Governor Doug Ducey issued a Declaration of Emergency and an Executive Order regarding the COVID-19 outbreak in Arizona. This action will provide health officials and administrators with tools and guidance necessary to combat the continued spread of COVID-19 and to reduce financial burdens on Arizonans by lowering healthcare costs associated with the virus.

Learn how to protect yourself and stop the spread of COVID-19. Visit and

If you are an AHCCCS member who is experiencing flu-like symptoms, please call the 24-hour Nurse Line for your health plan (listed below):

24-Hour Nurse Line Numbers by Health Plan

Health Plan Nurse Line Number
Arizona Complete Health (ACC & RBHA) 1-866-534-5963
Banner (ACC & LTC) 1-888-747-7990
Care1st 1-800-746-3163
Magellan 1-800-424-5891
Mercy Care (ACC & LTC) 1-800-624-3879
Mercy Care (RBHA) 1-800-564-5465
UnitedHealthcare (ACC & LTC) 1-877-440-0255
Health Choice Arizona (ACC & RBHA) 1-855-458-0622
CMDP 1-800-201-1795
DDD AIHP 1-844-770-9500

Fee for Service Members, including those enrolled in the American Indian Health Program (AIHP), Tribal ALTCS, or a TRBHA, should contact their doctor, the nearest American Indian Medical Home (AIMH), or the nearest IHS/638 facility.

American Indian Medical Home (AIMH) Facility 24 Hour Nurse Call Line
Chinle Comprehensive Health Care Facility 1-800-242-9271
Fort Yuma Indian Health Center 1-866-896-1585
Phoenix Indian Medical Center 1-602-285-3888
San Carlos Apache Healthcare Corporation 1-833-361-9550
Whiteriver Indian Hospital 1-928-338-4911

If you have other concerns about COVID-19, please call your health plan’s Member Services phone number. Find this number on the back of your AHCCCS card or on the AHCCCS website under “Health Plans Available for AHCCCS Medical Assistance.”

To address Medicaid-related questions from providers and contractors about COVID-19, AHCCCS has developed a list of
Frequently Asked Questions Regarding Coronavirus Disease 2019 (COVID-19).
This document will be updated as more information becomes available

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